By utilizing our services, you hereby agree to the following Terms of Service.
CONTRACTUAL RELATIONSHIP
Our website www.lazure.co (the “Website”) and the application under the trade name of LAZURE related to it (the “App”) (collectively the “Platform”) are operated by LAZURE Parking Car Washing LLC (for all transactions made within the United Arab Emirates (UAE) and abroad, the company is registered in the UAE with its business location at Plot no 125, Al Sayegh Building, Dubai, and its affiliates (hereinafter collectively referred to as “LAZURE” or “we” or “us” or “our”). These Terms of Use are applicable to all visitors, users, and others who access and/or use the Website and the App (the “Users” or “you”). Using or accessing any of the services offered by LAZURE through the Website and/or the App (the “Services”) indicates your acceptance of these Terms of Use without the necessity for your handwritten signature. Therefore, if you do not agree to these Terms of Use, wholly or partially, please refrain from continuing to use or access the Services. Please review these Terms of Use carefully. Alongside our Privacy Policy and other terms available on the Website or the App, these Terms of Use govern our association with you and shall constitute a legally binding agreement between you and us (the “Agreement”). This Agreement replaces any previous agreements or arrangements between LAZURE and you. LAZURE may immediately terminate this Agreement and/or any provision of Services thereunder, or generally discontinue offering or deny access to the Services or any part thereof at its sole discretion, at any time, for any reason, without incurring any liability toward you. Additional terms may be relevant to specific Services, like Services provided through third parties, policies for a specific event, activity, or promotion, and these additional terms will be disclosed to you before accessing and/or using the applicable Services (“Supplemental Terms”). Supplemental Terms are additional and shall be considered part of this Agreement concerning the relevant Services. In the event of a conflict regarding the applicable Services, the provisions of the Supplemental Terms shall take precedence over the provisions of this Agreement.
GENERAL CONDITIONS
By consenting to these Terms of Use, you: a. assure and declare to us that (i) you are at least the legal age in the country of Service provision, and (ii) you are not an individual prohibited from entering into agreements in the country of Service provision;
agree that you must not use the Website and/or the App for any illegal, harmful, fraudulent, or unauthorized purpose nor may you, in the use of the Website and/or the App, violate any applicable laws, including but not limited to copyright laws;
agree that you must not reproduce, duplicate, copy, sell, resell or exploit any portion of the Website and/or the App, without express written permission by us; and
agree that you must not transmit to the Website and/or the App any viruses or any code of a destructive nature.
We reserve the right to prohibit any person from accessing and/or using the Services for any reason whatsoever and at any time without notice.
We, along with our affiliate companies and/or partners, exclusively own and control all intellectual property rights available on our Website and the App, including, without limitation, text, design, graphics, logos, images, downloads, code and software. Any copying, distributing, posting, linking or otherwise modifying of the Website and/or the App by you without our express written authorization will be considered an infringement of the relevant intellectual property right.
CONDITIONS RELATING TO THE SERVICES
The Services constitute a technology platform that enables the Users to arrange car wash, including, car wash services as well as other products and services. Two main services are touchless car wash and waterless car wash.
When using the Services, you agree to comply with all applicable laws and regulations in the country of provision of the Services.
Unless otherwise agreed by LAZURE in a separate written agreement with you, the Services are made available solely for your personal and non-commercial use.
Please note that we may add additional services from time to time to our existing Services provided by us. Any such additions or amendment will be reflected in this Agreement or the Supplemental Terms, and you will be notified accordingly via the Website and the App.
The delivery of the Services by LAZURE is contingent upon the following terms and conditions: i. Account Establishment To avail yourself of the Services, it is requisite to download the App onto your smart device, adhere to the provided directives, and furnish all mandatory details for the creation of your account (referred to as the “Account”) to enable LAZURE to furnish you with the Services. The submission of personal details solicited by LAZURE is mandatory for Account creation. Hereby, you authorize LAZURE to gather your personal information and precise geolocation in accordance with its Privacy Policy. LAZURE may dispatch informative and promotional text messages unless you opt out of receiving such communications. You bear responsibility for all activities undertaken under your Account and undertake to safeguard the security and confidentiality of your Account credentials (username and password) continuously. Unless explicitly permitted by LAZURE in written form, ownership of a single Account is permissible.
Geolocation
You consent to the acquisition of your precise geolocation by LAZURE. This geolocation is collected with the intention of providing you with the Services and enhancing your user experience—for instance, reminding you to request a fill. Should you disable your geolocation, please note that this action might impact the provision of Services to you.
iii. User Conduct
Authorization of third parties to utilize your Account is prohibited. Likewise, the transfer or assignment of your Account to any other individual or entity is impermissible.
Network Accessibility & Devices
You are accountable for procuring the necessary data network access for Service utilization. Charges related to data and messaging from your mobile network may apply if you access or use the Services through a wireless-enabled device. Ensuring possession of compatible hardware or devices essential for accessing and utilizing the Services, including any subsequent updates, rests on your responsibility. LAZURE does not assure the functionality of the Services, or any segment thereof, on specific hardware or devices. Additionally, malfunctions and delays inherent to internet usage and electronic communications may affect the Services. Authorized means must be employed for accessing the Services. LAZURE retains the right to terminate this Agreement if unauthorized devices are used to access the Services.
License Contingent
Upon your adherence to this Agreement, LAZURE confers upon you a restricted, non-exclusive, non-transferable, revocable, non-sub licensable license to:
access and use the Services on your personal mobile device or computer solely in connection with your personal and non-commercial use of the Services; and
access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal and non-commercial use. Any rights not expressly granted herein are hereby reserved by LAZURE and LAZURE’s licensors.
Third Party Services & Content
The Website and/or the App may contain advertisements or links to third parties’ websites. The Services may be made available or accessed in connection with third party services providers and content (including advertising) that LAZURE does not control. You acknowledge and agree to their terms and conditions or terms of use and privacy policies or any other policies or cookies that may apply to your use of such third-party services and content that might differ from this Agreement. LAZURE will not be responsible or liable for any products or services of such third-party service providers, for any acts or omissions of any advertiser, etc. Such third-party service providers shall be solely and fully responsible for their third-party services or products provided through the Platform.
Additionally, Apple Inc., Google, Inc., Microsoft Corporation or BlackBerry Limited are third-party beneficiaries. If you access the Services using applications developed for Apple iOS, Android, Microsoft Windows, or Blackberry-powered mobile devices, respectively by these third parties’ beneficiaries, you must abide by their terms as set forth in the terms of use/service of their applications. These third-party beneficiaries are not parties to this Agreement and are not responsible for the provision or support of the Services in any manner. Your access to our Services using these devices is subject to terms set forth in the applicable third-party beneficiary’s terms of use/service. You agree to comply with any applicable third-party terms when using our Services.
vii. Ownership
The Services and all rights therein are and shall remain LAZURE’s property or the property of LAZURE’s licensors. Neither this Agreement nor your use of the Services convey or grant to you any rights:
in or related to the Services except for the limited license granted above; or
to use or reference in any manner LAZURE’s company names, logos, product and service names, trademarks or services marks or those of LAZURE’s licensors.
viii. Text Messaging
You consent to LAZURE sending you informative text (SMS) messages for delivering the Services and enhancing your customer experience – for instance, in the event we need to contact you if unable to locate your vehicle.
Referral Program & Promotional Codes At its sole discretion, LAZURE may generate referral and/or promotional codes (“Promo Codes”) redeemable for Account credit or other associated features or benefits linked to the Services, subject to any additional terms established by LAZURE per promotional code. You agree that Promo Codes:
must be utilized for their intended audience and purpose, and in compliance with the law;
should not be replicated, sold, or transferred in any manner, nor made accessible to the general public (whether posted on a public forum or otherwise), except where expressly permitted by LAZURE;
4. are intended for use by new unique users, unless expressly authorized by LAZURE;
may be deactivated by LAZURE at its discretion, without liability;
5. must adhere to specific terms established by LAZURE for each Promo Code;
6. hold no cash value; and g. might expire before utilization by you. LAZURE retains the right to withhold or subtract credits or other benefits obtained through Promo Code usage by you or other users if LAZURE determines or suspects Promo Code use or redemption was erroneous, fraudulent, unlawful, or breached applicable Promo Code terms or this Agreement.
User Provided Content LAZURE may, at its discretion, allow you to occasionally submit, upload, publish, or otherwise present textual, audio, and/or visual content and information to LAZURE via the Services. This may include commentary, feedback related to the Services, support requests, or entries for competitions and promotions (referred to as “User Content”). Any User Content you provide remains your property. By providing User Content to LAZURE, you grant LAZURE a worldwide, perpetual, irrevocable, transferable, royalty-free license, including sublicensing rights, to use, modify, distribute, publicly display, and perform such User Content in any manner, on all formats and distribution channels now known or developed in the future (including in connection with the Services and LAZURE’s business), without further notice or consent from you, and without compensation to you or any other party. You also confirm that:
you are either the sole owner of the User Content or possess all necessary rights, licenses, consents, and releases to grant LAZURE the stated license;
neither the User Content nor its submission infringes third-party intellectual property nor proprietary rights, rights of publicity or privacy, or violates any laws or regulations. You agree not to provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by LAZURE at its discretion. While LAZURE is not obligated to do so, it may review, monitor, or remove User Content at its discretion and without prior notice to you.
Beta Services LAZURE occasionally introduces products, services, and features under evaluation (“Beta Services”). These may be identified as “beta”, “preview”, “early access”, or similar terms and may not exhibit the same reliability as LAZURE’s other services. Please consider this when using Beta Services.
THE SERVICES
We offer the Services across various locations (“Areas”), either directly or indirectly through partners, franchisees, and/or licensees. Service aspects, including service levels, technical support hours, and delivery times, may differ by location, and certain Services or options might not be purchasable in your Area. The Platform will indicate available Services in your Area. LAZURE reserves the right to modify the Services, with or without prior notice, subject to the terms and conditions of this Agreement.
Ordering the Services You can place Service orders by logging into your Account and selecting from available options on the Platform. Alternatively, booking can be made by calling the phone number listed on the Platform. It is essential to provide LAZURE with accurate and complete information regarding the Vehicle for which the Services are requested, including its location, to facilitate easy identification. Inaccurate or incorrect Vehicle location information may result in charges for unsuccessful Service delivery. Each order may include only one type of Service (as detailed on the Platform). LAZURE may provide some or all Services based on country and availability. Apart from selecting the Service type, you should choose a suitable time-slot from those available (“Time-slots”) on the Platform. Services are provided on an “as available” basis. LAZURE reserves the right to cancel or limit Service orders based on availability and subject to the terms of this Agreement. In addition to specific Service obligations, you agree to undertake the following:
Disclose to us any known or suspected defects in your Vehicle that might be affected by our Services before commencement.
Remove all valuables or belongings from your Vehicle. We bear no liability for any loss or damage to items left in your Vehicle.
Ensure continuous insurance coverage for your Vehicle.
Assume liability for any harm, injury, or damage to LAZURE or its staff due to Vehicle defects or hazardous contents.
Remove child seats or any additional seats from your Vehicle before Services. We bear no responsibility for any loss or damage to such seats left in the Vehicle during Services, and refitting of seats is not possible under any circumstance.
You confirm that you have a spare set of keys for your Vehicle. We shall not be liable for loss or damage caused to you or the Vehicle by our losing the keys or locking them in the Vehicle.
You shall inspect your Vehicle within 24 hours from the provision of the Services and complaints should be raised during this timeframe.
If you are not satisfied with any aspect of the Services, you can submit a complaint to our support team either through our Help Line phone number or write an email to contact@lazure.co. All requests and complaints should be sent within 24 hours following the provision of the Services. It will be at the discretion of LAZURE to take appropriate decision, including a refund if such refund is justified. No refund policy shall apply at all times regardless of your decision to terminate your usage, our decision to terminate your usage of the Services, disruption caused to our Platform either planned, accidental or for any reason whatsoever.
By accessing and subscribing to our Services, you agree to grant us access to the information about the Vehicle to provide you with the Services. You also grant us a permission to take the images of the Vehicle internally and externally, if necessary and where possible. This information can be shared with third party service providers when and as it is required. LAZURE will make every effort to maintain the accuracy and confidentiality of any such information provided to us. If you wish to make any additions or corrections to the information already provided to us, please transmit it to us via the “contact us” on the Platform.
Subject to the payment terms provided under this Agreement, you shall pay for the Services you order at the price set out on the Platform at the time of the order placement. LAZURE shall not process any order unless the payment made by you is successful noting that this might have an impact on the chosen Time-Slot.
Car Wash Services
In addition to the above, when you order for any of the car wash services:
You shall ensure that you are extremely cautious when collecting your Vehicle, as polish and other cleaning products can be slippery. We shall not be liable for any loss or damage whatsoever caused because of you failing to follow this warning.
Old paintwork, old Vehicles, weaker plastics may be damaged in the cleaning process. All such defects shall be indicated to our staff prior to commencement of the cleaning process; and we agree to provide the car wash service at your risk.
iii. Service Delivery & Add-ons Services
LAZURE may, depending on the Areas, deliver certain add-ons such as cleaning services (herein after referred to as “Add-ons”). You can place an Add-ons order only along with a cleaning service. Your order will be fulfilled as per the time specified for your specific delivery and cannot be prioritized. LAZURE does not commit to a certain time period to fulfil orders. LAZURE will not be responsible for any damages or harm done to the Vehicles upon adding the Add-ons or cleaning except in the case of gross negligence and willful misconduct. In addition, you acknowledge and agree that LAZURE will not be responsible for any third parties’ products and services sold/bought on the Platform.
Where you choose to order for cleaning and carwash and the Add-ons, you shall ensure that prior to any delivery, you have all safety measures in place and that there are no risks that might emanate from such delivery. This control must be constant to prevent dangerous situations from arising when fulfilling the orders by us and/or provision of Services to you. Further:
LAZURE’s employees reserve the right to contact you through various channels during the booking process in order to ensure proper delivery of the service and Add-ons.
LAZURE will deliver the service and the Add-ons to the location provided by you. If the location provided is inaccurate or incorrect, we reserve the right to charge you for unsuccessful delivery.
LAZURE reserves the right not to deliver in case of stock outs or technical difficulties to deliver the Add-ons. No amount will be charged in such a case.
If wrong type of Add-ons is delivered, LAZURE will compensate you for the value of the Add-ons ordered.
Cancelling Add-ons order without cancelling the service order is not possible. In case the cancellation is due to a reason attributable to LAZURE or to a LAZURE driver, you will not be charged any amount for the order.
You acknowledge that subject to any other cancellation terms provided under this Agreement, LAZURE also reserves the right to cancel or restrict Add-on orders subject to availability and without any liability to you.
To achieve the above, you must:
agree to abide by all safety instruction as indicated by the LAZURE driver and as applicable per applicable laws in the country of provisions of the Services;
ensure that the Vehicle to be serviced is parked and the engine switched off;
not enter a designated exclusion zone as will be indicated by the LAZURE driver when fulfilling the order (the “Designated Exclusion Zone”);
make no attempt to operate or handle any of the equipment being used either to deliver the service, or provide a safe environment for the process;
not smoke within the Designated Exclusion Zone;
not use a mobile phone or other electronic device within the Designated Exclusion Zone;
ensure children are kept under control and do not interfere with equipment or distract the LAZURE driver during the refuelling process;
agree not to attempt to enter or exit the vehicle during the service delivery to avoid the potential for any build-up of static electricity during the cleaning process;
not interfere in the driver operations in any way as LAZURE will reserve the right to lodge a formal complaint; and
be respectful to our employees.
LAZURE reserves the right to charge a delivery fee if your Vehicle is not accessible/serviced due to non-compliance to safety requirements.
PAYMENT
Your responsibility encompasses all fees linked to the acquisition of the Services (referred to as the “Fees”). We undertake to transparently and accurately communicate these Fees to you via the App before placing any booking order, and it is incumbent upon you to promptly pay the Fees upon requesting a Service. Following payment of the Fees, you agree to receive a receipt through email, text, or via the App. In the event of necessary modifications or cancellations to Services, LAZURE will duly notify you. While tipping your driver post-Services is not obligatory, your feedback about your experience would be appreciated. If the Fees exceed the Hold Amount, LAZURE will charge the surplus to your card. Typically, the release of excess funds occurs immediately but may take a few days to reflect in your account, as per your card issuer’s terms and conditions. Should there be an insufficient balance on your card, we shall reach out to arrange collection of the pending amount. Should you encounter fraudulent transactions or incorrect charges on your bank card during an App Order, kindly contact us directly at contact@lazure.co or reach out to our customer service for assistance before involving your bank. In the event of unsatisfactory resolution, you may then seek further assistance from your respective banking institution. You comprehend that utilizing the Services may incur additional Charges beyond the Fees (“Charges”). These Charges will encompass applicable taxes where mandated by law. Charges, once paid, are deemed final and non-refundable, unless otherwise determined at the sole discretion of LAZURE. Payment for both Fees and Charges is due simultaneously (and through the same method) as payment for the Fees. LAZURE will facilitate payment of the Fees and Charges through the designated preferred payment method in your Account. Should your primary Account payment method be expired, invalid, or unchargeable, you agree that LAZURE may automatically employ the secondary payment method from your Account, if available. Specific pricing terms might apply to your Account, contingent upon promotions, device type, subscription type, and selected term at the time of purchase (e.g., monthly plans, etc., as detailed below). Upon placing a purchase order on the Platform, you agree that your email address may be included in our marketing email list. LAZURE will provide a receipt via email, text message, and/or through the App. This electronic receipt shall suffice for all purposes, including compliance with applicable laws. Should you prefer a paper receipt, please contact contact@lazure.co within 30 days of each service to request a physical receipt, which will be dispatched at our earliest convenience. We retain the right to alter Fees for our Services without prior notice. However, all such Fee modifications will be reflected on the Platform before you place an order.
SUBSCRIPTION PLANS
LAZURE offers on-demand, monthly, and annual plans. Upon subscribing to monthly or annual plans, you agree to monthly charges identical to the monthly subscription amount. Some subscriptions renew automatically unless canceled by you. In such cases, you acknowledge and authorize us to employ the payment details on file for renewal fees. The automatic renewal date for your subscription is provided on your Account and payment confirmation email post-initial purchase. Monthly plan purchases incur monthly charges, whereas annual plans involve a one-time annual charge. Please note, we might utilize a third-party payment processor for facilitating payments. Additional charges may apply through these processors, to which you consent. We may offer subscription plans amalgamating multiple Services, subject to terms specified under each subscription plan. You are prohibited from altering the subscribed car(s) under any subscription plans. By furnishing payment information, you affirm that it is valid and in your name, or authorized by the relevant individual for Service purchase or subscription.
Should you intend to cancel your subscription, you must inform us at contact@lazure.co or cancel through the App before the end of your billing cycle. Even after cancellation, you retain access to the Services until the billing cycle concludes.
MODIFICATIONS AND CANCELLATIONS / REFUND
LAZURE reserves the sole right to establish, adjust, or remove Charges for any or all Services availed through our App and/or Website. Periodically, certain users may receive Promo Codes and discounts from LAZURE, potentially leading to varied Charges for similar Services accessed through our App and/or Website. You acknowledge that unless such Promo Codes and discounts are also offered to you, they do not impact your Service use or the Charges applicable to you. You retain the option to cancel your Service request at any time before Services are rendered, and in such instances, a cancellation fee may be applied at our discretion. Any refund, if applicable, will be processed through the original payment method, at the sole discretion of LAZURE. LAZURE may, at its discretion, opt not to provide specific Services to you without justification (for instance, declining service for a requested vehicle deemed unsafe or if cleaning the vehicle would breach laws, codes, standards, or procedures). In such cases, the request may be cancelled by LAZURE, with notification to you. No payment will be charged in these instances. Any alterations/cancellations to orders must occur at least two (2) hours before the selected Time-Slot (the “Timeline”). Failure to cancel within this timeline results in fulfillment of the original order. However, if you cancel after the Timeline, LAZURE may impose a late cancellation fee. LAZURE reserves the right to cancel orders at any time at its sole discretion and will notify you of such cancellations via text message or the Platform. No charges will be incurred in such circumstances.
DISCLAIMERS AND LIMITATION OF LIABILITY
We bear no liability for damages or losses arising from your utilization or inability to utilize the Website, the App, or the Services, or arising under this Agreement. This section limits our obligations and liability towards you, and it is important to carefully review. Disclaimer your usage of the Services is at your own risk. The Services are provided “as is” and “as available”. LAZURE disclaims all representations and warranties, express, implied, or statutory, not expressly stipulated in the Agreement, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Furthermore, LAZURE makes no representations, warranties, or guarantees regarding the reliability, timeliness, quality, suitability, or availability of the Services, or any services or goods requested through the Services, nor assures uninterrupted or error-free Services. You agree that any risk arising from your use of the Services, and any service or good obtained therein, remains solely with you, to the fullest extent permitted by applicable law in the country where the Services are provided.
Limitation of Liability
LAZURE shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost data, personal injury, or property damage related to, in connection with, or otherwise resulting from any use of the Services, even if LAZURE has been advised of the possibility of such damages. LAZURE shall not be liable for any damages, liability or losses arising out of your use of or reliance on the Services or your inability to access or use the Services. LAZURE shall not be liable for delay, failure in performance, or other injuries resulting from causes beyond LAZURE’s reasonable control.
Furthermore, LAZURE is not liable for any other intangible losses resulting from:
The use of or reliance on the Services or your inability to use the Service;
• The cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or transactions entered into through or from the Service;
• Unauthorized access to or alteration of your account or data;
• Statements or conduct of any third party on the Service; or
• Any other matter relating to the Services.
LAZURE also assumes no liability or responsibility for a delay, failure in performance, any bugs, viruses, Trojan horses or the like that be transmitted to or through the Services by any third party and/or any user content or the defamatory, offensive, or illegal conduct of any third party, or any other injury resulting from causes beyond LAZURE’s reasonable control. The limitations and disclaimer in this section do not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable law.
INDEMNIFICATION
You are responsible for your use of the Website, the App and the Services, and you will indemnify and hold LAZURE and its officers, directors, employees, consultants, affiliates, subsidiaries, and agents (together “LAZURE Entities”) from and against any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees), arising out of or in any way connected with:
your access to, use of, or alleged use of, the Services obtained through your use of the App and/or the Website;
• your breach or violation of any of these terms and conditions of this Agreement, any representation, warranty, or agreement referenced in this Agreement, or any applicable law or regulation;
• LAZURE’s use of your User Content;
• your violation of the rights of any third party, including but not limited to any intellectual property right or publicity, confidentiality, other property, or privacy, right; or
• any dispute or issue between you and any third party.
We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defence of that claim.
DATA PRIVACY AND SECURITY
You hereby consent to the collection and/or processing of your personal data by LAZURE. LAZURE is committed to protecting the personal data that LAZURE receives from you, or otherwise processes, in the course of or in connection with the Services according to the Privacy Policy.
GOVERNING LAW AND DISPUTE RESOLUTION
This Agreement is governed by and construed in accordance with the laws of the country where the Services are provided.
You and LAZURE agree that we will attempt in good faith to resolve any dispute or claim arising out of or in relation to this Agreement through negotiations between a representatives of each of the parties with authority to settle the relevant dispute. If the dispute cannot be settled amicably within fourteen (14) days from the date on which either Party has served written notice on the other of the dispute then the remaining provisions of this arbitration clause shall apply.
Any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the Services, or this Agreement, including those relating to its validity, its construction or its enforceability (any “Dispute”) shall be exclusively and finally resolved by arbitration under the Rules of Arbitration of the International Chamber of Commerce (“ICC Arbitration Rules”). The Dispute shall be resolved by one (1) arbitrator to be appointed in accordance with the ICC Arbitration Rules. The place of arbitration shall be Dubai, UAE. The language of arbitration shall be English. The existence and content of the arbitration proceedings, including documents and briefs submitted by the Parties, correspondence from and to the International Chamber of Commerce, correspondence from the arbitrator, and correspondence, orders and awards issued by the sole arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (i) the disclosure to the third party is reasonably required in the context of conducting the arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation stipulated herein.
NO CLASS ACTION
You and LAZURE concur that each party may only bring claims against the other in their individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. Furthermore, unless mutually agreed upon in writing, the arbitrator may not consolidate claims from multiple individuals or preside over any form of representative or class action.
CHANGES OR AMENDMENTS
You can access the most recent version of these Terms of Use at any time on both the Website and the App. We retain the right, at our sole discretion and at any time, to update, modify, or replace any part of these Terms of Use by publishing updates and changes on our Website and App. It is incumbent upon you to periodically check our website for revisions. Your continued use or access of our website or the Service subsequent to the posting of any changes to these Terms of Use constitutes acceptance of said modifications.
SEVERABILITY
Each provision within every paragraph of these Terms of Use shall be enforceable independently from the others, and the validity of any provision shall remain unaffected even if others are deemed invalid. In case a provision is deemed void but could be valid if a part of it were removed, the provision shall apply with such necessary okmodification to render it valid.
NOTICE
LAZURE may issue notices through general notifications on the Services, electronic mail to your email address in your Account, or by written communication.
CONFIDENTIALITY
You are obliged not to disclose any terms or the existence of this Agreement to anyone except your attorneys, accountants, and other professional advisors bound by confidentiality obligations.
GENERAL PROVISIONS
Assignment
You may not assign this Agreement without prior written approval from LAZURE. LAZURE, however, reserves the right to assign the Agreement without your consent to: a. a subsidiary or affiliate; b. an acquirer of LAZURE’s equity, business, or assets; c. a licensee, a franchisee, or a partner; or d. a successor by merger. Any purported assignment in contravention of this section shall be void.
No Partnership/Agency
No joint venture, partnership, employment, or agency relationship arises between you and LAZURE as a consequence of this Agreement or the use of the Services.
iii. Waiver
LAZURE’s failure to enforce any right or provision under this Agreement shall not be considered a waiver of such right or provision unless expressly acknowledged and agreed upon by LAZURE in writing.
Entire Agreement
This Agreement constitutes the complete understanding between you and LAZURE concerning the utilization of the Website, the App, and the Services, superseding all prior negotiations or agreements, whether oral or written, on the subject matter of this Agreement.
You can always access the most recent version of these Terms of Use on our website. We reserve the right, at our sole discretion and at any time, to update, change, or replace any part of these Terms of Use by posting updates and changes on our website. You are responsible for checking our website periodically for changes. Your continuous use or access to the Website, the App, or the Service following the posting of any changes to these Terms of Use constitutes acceptance of those changes. By using our Services, you acknowledge that you have read these Terms of Use, understand them, and agree to be bound by them.
VEHICLE SERVICING ONLINE
All our online service packages are based solely on service and labor charges and do not encompass any parts cost. Parts cost will be additional and will be agreed upon and paid in full by the customer upon completion of the service but prior to vehicle delivery.
Before handing over your vehicle to our driver, please ensure all your valuables and belongings are removed as we assume no liability for any missing items.
PAYMENT
To secure your booking, payment must be made online using our secure payment gateway. At the time of booking, you will only be charged for the service package. Please note our service packages do not include parts, which incur additional costs. Once the cleaning check is completed, we will provide you with the price for the parts and any additional work your car may require. Payment for service parts is mandatory, while additional work is at your discretion. Upon payment, a confirmation notice will be sent to you via email within 24 hours of receipt.
LAW AND JURISDICTION
Every service contract with us shall be governed by UAE law, and any.
SERVICE CONTRACTS or SUBSCRIPTION TERMS AND CONDITIONS FOR CANCELLATIONS AND REFUNDS
You have to inform minimum 2 days before subscription service starts to get refund so that we do not incur any losses or it doesn’t affect our schedule for other customers.
If services have been utilized even once then you cannot cancel the contract or subscription and no refund will be provided.
All subscription are nonrefundable or rescheduled after they expire.
VAT
All prices online and in quotations are excluding the government VAT at a rate of 5% as per the United Arab Emirates law. The vat will be applied to the final invoice.
Cookies
We collect standard internet log information and details of visitor behavior patterns through The use of cookies when you visit ServiceMyCar.com. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information anonymously. We will not associate any data gathered from this site with any personally identifying information from any source.
This page tells you the terms and conditions on which we service your vehicle for you. Before placing a booking please read the conditions thoroughly. You agree to be bound by the conditions listed above.
CONTACTING LAZURE
If you have any questions about these terms of Use, you may contact us at contact@lazure.co.